At ECOTOUCH, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
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Items may be returned within 30 days of delivery.
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Products must be unused, in original condition, and include all original packaging and accessories.
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Proof of purchase (Amazon order ID) is required to process any return.
Non-Returnable Items
Certain items are not eligible for return, including:
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Products damaged due to misuse, improper installation, or unauthorized repairs
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Items marked as final sale
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Products returned without original packaging or essential components
Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be issued to your original method of payment.
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Please note that processing times may vary depending on your payment provider.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately. We will arrange a replacement or refund at no additional cost.
How to Initiate a Return
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For purchases made on Amazon, please submit a return request through your Amazon order page.
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If you need additional assistance, contact our customer support team with your order details.
Contact Us
If you have any questions about returns or refunds, please reach out to us. Our support team is always happy to help.